FAQs
Frequently Asked Questions
Product & Design
Are the 3D floral relief and marble cases durable?
Absolutely. At pcm shop, we use advanced manufacturing processes to ensure that our designs are not only visually stunning but also highly durable. The 3D textures and marble patterns are engineered to resist fading, scratching, and daily wear, all while providing excellent drop protection for your device.
Will the retro trunk style cases make my phone feel too bulky?
Our retro square trunk cases are designed to strike the perfect balance between vintage aesthetics and modern ergonomics. While they offer robust, reinforced corners reminiscent of classic luggage, the overall profile is carefully crafted to remain comfortable to hold and easy to slip into your pocket or bag.
Do you offer cases for the newest phone models?
Yes! We continuously update our inventory to support the latest releases. You will find premium cases for the newest iPhone and Samsung Galaxy series, ensuring your device is protected from day one.
Shipping & Orders
Do you ship internationally?
Yes, pcm shop ships globally. We want to ensure that customers everywhere can experience our premium accessories. Shipping times and costs will be calculated at checkout based on your location.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Once shipped, domestic delivery usually takes 3-7 business days, while international shipping can take 7-15 business days depending on the destination and customs processing.
Can I change or cancel my order after it has been placed?
We begin processing orders immediately to ensure fast delivery. If you need to make a change or cancel your order, please contact us at help@procasemall.com within 12 hours of placing it. Once an order has been shipped, it cannot be modified or canceled.
Returns & Support
What is your return policy?
We offer a 15-day return policy for unused items in their original packaging. For full details, please review our Return & Refund Policy page.
What should I do if my item arrives damaged?
We take quality control very seriously, but if your item arrives damaged or defective, please contact us within 48 hours of delivery. Include your order number and clear photos of the defect and the packaging, and we will arrange a replacement for you immediately.
Product Use & Care
Do your cases support wireless charging and MagSafe?
Most of our cases are designed to be fully compatible with standard wireless chargers. However, because our 3D floral reliefs and retro square trunk cases feature specialized multi-layered materials for enhanced drop protection, please check the specific product description for "MagSafe Compatible" badges to ensure optimal magnetic alignment.
How should I clean and care for my case?
To maintain the premium finish of your PCM shop case, we recommend gently wiping it with a soft, slightly damp cloth. Avoid using harsh chemicals, alcohol-based cleaners, or abrasive materials, as these can damage the protective coating, 3D textures, and marble printing.
Payment & Security
What payment methods do you accept, and is my information secure?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your security is our top priority. Our checkout process is fully encrypted and strictly complies with PCI standards to ensure your personal and payment information is protected against unauthorized access.
How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link. You can use this link to monitor your package's delivery status in real-time.