1. If you are unsatisfied with the quality of the item(s) you received, you can submit a return request within 14 days of delivery. Which means you have 14 days after receiving your item to request a return.
2. If you have a defective or damaged item, you can Contact Support to our customer support team. They will investigate your case and issue you a replacement or refund.
3. If the buyer causes damage to the product due to improper operation or (return request due to inability to use the item correctly), the return application will not be approved.
4. If you wish to cancel an order that has already been shipped, you can choose to reject delivery or return the item upon its arrival. The shipping cost of the return will be borne by the buyer and the shipping cost of the original purchase will not be refunded.
5. We do not provide exchanges for products, but you may return unwanted products for a refund and place a new order for the product you would like.
6. If your item has not arrived or is missing. Please contact our customer support team directly for a review.
7. Once your return request is reviewed and approved by our service team, the buyer must return the returned item to the sender (we do not provide prepaid return labels). The buyer will only be eligible for a refund if the returned item is properly delivered.
