If you can't find the answer you are looking for in the support area then send us a message and one of our friendly team members will do their very best to help you out - you can reach us on help@procasemall.com
FAQs
What if I have a problem after my order has been delivered?
We have a 30 days return policy, which means you have 30 days after receiving your item to request a return.
How can I check the status of my order?
If you have registered an account with us, you can check the status of an ordered item in the “My Orders” menu. If you have not registered, you can visit the Order Tracking page to get your shipping status. If you still have questions, you can Contact Support to our customer support team.
What should I do if I received a defective or damaged item?
1. Visible proof of the item’s defect is required, such as a photo.
2. We will investigate your case and issue you a replacement or refund.
When will my return request be processed?
We will process and respond to your return request within two business days when we receive your return request.
How do I apply for a refund?
1. Contact Support to obtain a Return Merchandise Authorization Number and shipping address.
2. Your refund will be issued after the product is returned. The refund may take 2 to 7 business days to be processed and sent, depending on the payment method and bank.