Return Policy
1. If you are unsatisfied with the quality of the item(s) you received, you can submit a return request within 30 days of delivery. Which means you have 30 days after receiving your item to request a return.
2. If you have a defective or damaged item, you can Contact Support to our customer support team. They will investigate your case and issue you a replacement or refund.
3. If you wish to cancel an order that has already been shipped, you can choose to reject delivery or return the item upon its arrival. The shipping cost of the return will be borne by the buyer and the shipping cost of the original purchase will not be refunded.
4. We do not provide exchanges for products, but you may return unwanted products for a refund and place a new order for the product you would like.
5. If your item has not arrived or is missing. Please contact our customer support team directly for a review.
Return Instructions
1. For return requests please reply directly to your original order email or contact our customer support team.(help@procasemall.com)
2. We will process and respond to your return request within two business days when we receive your return request.
3. For returns, you will need to provide a valid order number and provide a reason for the return.
4. Returned products must be unused and kept in their original packaging with all included accessories.
5. Returns must include all items sent in the original package.
Refund Instructions
1. When your return request is approved, we will enter the refund step. (Request review is generally within 2 working days)
2. Your refund will be issued after the product is returned. The refund may take 2 to 7 business days to be processed and sent, depending on the payment method and bank.
3. For your security, the refund will be issued via the original payment method and to the original account you used when placing the order.
4. If your original order includes shipping costs, any shipping costs will not be refunded.
5. The shipping cost of the return will be borne by the buyer. (payment on receipt is not supported)
FAQs
1. Visible proof of the item’s defect is required, such as a photo.
2. We will investigate your case and issue you a replacement or refund.
If you have registered an account with us, you can check the status of an ordered item in the “My Orders” menu. If you have not registered, you can visit the Order Tracking page to get your shipping status. If you still have questions, you can Contact Support to our customer support team.
We will process and respond to your return request within two business days when we receive your return request.
We have a 30 days return policy, which means you have 30 days after receiving your item to request a return.
1. Contact Support to obtain a Return Merchandise Authorization Number and shipping address.
2. Your refund will be issued after the product is returned. The refund may take 2 to 7 business days to be processed and sent, depending on the payment method and bank.